Complaints and dispute resolution

Email support@tiemtho.com or call +84338503548. Include your order number if available, a description of the issue, a way to reach you, and relevant evidence. Do not send full card details, passwords, or authentication codes by email.

We acknowledge receipt through your contact channel, review the order, payment, and delivery records, and may ask for further details. We update you if a bank, carrier, or partner needs additional time to investigate.

We explain the result and the remedy appropriate to the facts and applicable law, which may include correction, delivery, replacement, partial or full refund, or a reason for declining the request. We check the original payment record before a refund. Approved Stripe refunds return to the original payment method; historical PayPal refunds require manual receipt verification and a recorded refund transaction. Refund approval does not mean funds have arrived; see the Returns policy for timing and status.

You can ask us to review the decision using the same contact channel. Contacting Tiệm Thỏ does not restrict your right to contact a consumer authority or use any dispute-resolution procedure available under applicable law.