Shipping policy

Preparation begins only after payment is verified: through Stripe's payment webhook for new Global orders, or manually for historical PayPal transfers. Orders normally take 3–5 business days to prepare before dispatch. Weekends and Vietnamese public holidays are not business days. Busy periods or made-to-order notices may extend processing; we will contact you if a material delay is known.

The current standard delivery fee for a supported destination is shown before checkout confirmation; delivery usually takes 10–20 business days after dispatch. A country appearing in an address form does not guarantee availability; checkout confirms the destination.

International customers are responsible for destination duties, import VAT, customs, brokerage and handling charges unless checkout expressly includes them. Review taxes collected in Stripe-hosted checkout separately from import charges due on delivery. Customs processing is outside our control, and time held by customs is excluded from delivery estimates. Refusal or non-payment may be treated as customer-fault failed delivery.

When tracking is available, we send it after dispatch. Carrier scans can take time to appear. Estimates are not guarantees and exclude customs delay, severe weather, service disruption, inaccessible addresses, and events outside reasonable control.

Check your address before paying and respond promptly to carrier or customs requests. If delivery fails because of an incorrect or incomplete address, refusal, unpaid import charge, missed collection, or another customer-controlled cause, incurred shipping, customs, return, and handling costs are not refundable. We may reship at actual cost. You must respond within 30 days of our notice; after that, goods may be treated as abandoned where permitted by law.

Contact us after 30 days from dispatch if a global shipment has not arrived. We will investigate with the carrier. If the parcel is confirmed lost, we will offer a replacement where available or a full refund.