Rights and obligations

Tiệm Thỏ publishes clear product, price, discount, shipping and transaction information; verifies payment, fulfills accepted orders, and communicates material problems. We protect personal information under our Privacy policy, review complaints and provide appropriate remedies or refunds under applicable law.

We may request information needed for delivery, payment verification and fraud prevention. Before accepting an order, we may decline it for unavailable stock, an unsupported destination or a significant listing error. Any verified payment must still be addressed; mandatory customer rights are not waived.

You can review and correct details before authorizing payment, see the total and transaction conditions, track an order, ask questions or complain, and seek remedies for defective, damaged, incorrect or lost goods under our policies and applicable mandatory consumer law. An unboxing video is not a condition for review.

Provide accurate contact and shipping information and review the order, final applicable taxes and total before authorizing payment in Stripe-hosted checkout. For historical PayPal orders, follow the saved transfer instructions. Cooperate with the carrier and any applicable customs process. Report problems promptly where possible to help investigation; a suggested reporting window does not remove mandatory complaint rights.