Payment policy

Global product prices are in USD and exclude tax. Review item prices, applied promotions, shipping, final applicable taxes and the total in Stripe-hosted checkout before authorizing payment. Import duties or destination charges may be collected separately unless checkout states otherwise.

New Global orders use Stripe-hosted checkout in USD. Only the payment methods shown in that checkout are available for your order. Your payment provider may apply currency-conversion or other fees that are not included in our total.

We confirm payment only after our system receives and verifies Stripe's payment webhook. A browser return to the shop or a success screen does not prove payment. If your order is still awaiting confirmation, check its status or contact support before trying to pay again.

If your existing order has PayPal transfer instructions, follow the recipient, exact USD total and unique order reference saved with that order. Use a commercial goods-and-services payment, never Friends & Family. PayPal may apply currency-conversion or sending fees. Reporting that you sent a transfer does not mark it paid. Staff manually verify the recipient, amount and transaction before confirming payment. If a transfer is late or does not match, contact support rather than sending a second payment. These instructions do not apply to new Stripe checkout orders.

Approved Stripe refunds return to the original payment method. Historical PayPal transfers are refunded manually after we verify the original receipt and record the PayPal refund transaction. We normally start an approved refund within 3–5 business days; your payment provider may take additional time to show the funds. Approval or initiation does not mean the funds have arrived. We confirm refund status from the payment provider. See the Returns policy for eligibility or contact support@tiemtho.com about an unexpected charge.